Author Bob Greenwald spent more than two decades in federal service, most of it with the Community Relations Service of the U.S. Department of Justice, an agency created by the landmark Civil Rights Act of 1964.
The introduction of the mediation process with regard to moderating interracial/ethnic discord during our nation's era of civil rights reform gave the author a vehicle to follow an uncharted course. Circumstances brought with it intriguing prospects for innovation in the resolution of intergroup conflict and he became a pioneer in an unexplored corner of the racial divide. More About Bob Greenwald>
This revealing new book, Conflict Without Chaos:
- demonstrates proven methods and strategies for intervening in disputes and provides alternatives for moderating tensions and avoiding hostile confrontation through negotiation.
- overviews the Community Relations Service (CRS) of the U.S. Department of Justice, the agency that facilitated Bob's career as a neutral intermediary.
- provides mediation guidelines that cover preliminary preparations and negotiation strategies and tools
- presents case studies in conflict resolution involving interracial/ethnic enmity in prisons, in schools, in police-minority relations, and more.
- takes the reader on a journey through the historic development of the nation's early alternative dispute resolution movement.
CONFLICT WITHOUT CHAOS, MORE ABOUT THE BOOK>
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