Conflict Without Chaos demonstrates proven methods and strategies for intervening in disputes and provides alternatives for moderating tensions and avoiding hostile confrontation through negotiation. It examines dysfunctional group relationships that affect peace among nations. The book overviews the Community Relations Service (CRS) of the U.S. Department of Justice, the agency that facilitated the author's career as a third-party intervener.
Dispute Resolution Strategies
for Community / Institutional Conflicts
The book explores a form of structured communication designed to help moderate often faulty opposing perceptions and prejudicial positions. It provides insights into the effective functioning of the neutral intermediary and presents guidelines to navigate the mediation process.
Maxims of mediation, definition of terms, illustrated field activity,
essentials of the neutrality role and use of outside resources during negotiations are also included in the book
Mediation Guidelines and Resources
The mediation guidelines contained in the book include pre-mediation preparation, joint session negotiations, resolution tools, and post-mediation follow-up. Comprehensive corroborating information, a list of degree and certification programs in mediation, conflict resolution, and peacemaking, plus non-academic resources relating to dispute settlement training, education and services.
Honorable Frank G. Evans Foreword >
Excerpts from the book, Conflict Without Chaos >
Annotated Chapter Contents >
A Conflict Perspective
The Shape Of Mediation: A Federal Model
Mediation Guidelines (Part I) – Before Coming to the Table
Mediation Guidelines (Part 2) – Joint Negotiations and Resolution Tools
Inmate Allegations/Louisiana State Penitentiary at Angola
Inmate Allegations/Jefferson Parish Jail, Louisiana and Further Commentary on Selected State Prison Cases
School Desegregation/Little Rock, Arkansas
Police Abuse Allegations/Port Arthur, Texas
Police-Community Relations/Statewide, Texas
Student Boycott Of Public Schools/Crystal City, Texas
A Dispute Settlement Center In Dallas, Texas
The Neutral Intermediary as a Fact-Finder
A Retrospective on The Climate Of Race Relations In Dallas, Texas
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